Statement of Purpose
Delbrook House
Delbrook House
Delbrook House is a small family-type residential establishment which provides a care home service in Hull for up-to 6 young adults with learning or physical disabilities.
Delbrook House is approximately 25 minutes walk, or an easy bus ride, from the town centre which includes the newly built St Stephens shopping and leisure centre, theatres, cinemas and the main Hull Central Transport Interchange.
The KC Football and Rugby Stadium is approximately a thirty minute walk away and 'Hull Fair' (Europe's largest travelling fair) which visits the city for one week each year is approximately twenty minutes walk from Delbrook House.
How we can help
Delbrook House will offer a vacancy to an individual whenever they have had a full assessment of their needs conducted by the Service Manager in consultation with other agencies involved and it is agreed that Delbrook House can meet their needs.
Fees
All fees are calculated on an individual basis after a full assessment of needs carried out by Delbrook House.
Registered Providers
The registered providers (Rosemary Kay and Stephen Welburn) ensure that Delbrook House Service Operations are well managed, organised and relevant. Rosemary and Stephen are determined that high standards are maintained in accordance with the latest developments in Care Practices, Legislation and Regulations.
Rosemary Kay and Stephen Welburn demand that Delbrook House Service Operations are creative and transparent, and work hard to make sure that all Service Users are able to actively influence the way the Service Operations are implemented and developed.
Personal choice, dignity, privacy, independence, and rights of all Service Users at Delbrook House is of prime importance. Delbrook House management and staff will at all times be alert to the Service Users' ever-changing needs and wishes.
The registered providers welcome inspection from the Care Quality Commission and other relevant authorities.
Delbrook House is a safe, secure and homely environment in which the care, well-being and comfort of all Service Users is central to our philosophy.
Quality Monitoring
Within Delbrook House we have various quality monitoring systems which ensure that our Service Operations are relevant and effective. These monitoring systems also ensure that all Service Operations are adhered to by all individuals at Delbrook House.
Central to the Delbrook Quality Monitoring System is our belief that all Service Operations are focused directly to the individual needs and preferences of each Service User.
A scheduled monthly House Meeting is held where Service Users are encouraged to give their comments, and make suggestions, on all aspects of their 'stay' at Delbrook House.
There is a confidential complaints procedure for all Service Users unhappy with any aspect of our Service Operations.
Service User families and representatives
We also feel, as part of our Quality Monitoring System, that the involvement and input (comments and suggestions) of service-user families and representatives is of utmost importance to the (continuing) improvement of the service that we provide.
A confidential complaints procedure is available for service-user families and representatives unhappy with any aspect of our service.
Staff
All member of staff are expected to attend scheduled Staff Meetings each month at Delbrook House. These meetings exist for staff to make comments and suggestions in regards to improving our service, as well as to flag-up any aspect of our service that is not fulfilling its potential.
All members of staff receive on-going training on a different aspect of their responsibilities, and yearly appraisals of their skills and abilities.
On leaving our employment (ex) members of staff are asked to fill in a detailed questionnaire covering all aspects of their work with us.
Service Providers and the Service Manager will attend a Senior Staff Meeting each month for a detailed and intensive appraisal of all areas of our work.
Registered Providers qualifications and experience
Rosemary Kay / Registered Service Manager
Rosemary is the Service Manager and works for 35 hours a week.
Rosemary has 12 years experience working and training within the Care Sector - including a number of management positions. This working background has allowed her to gain a wide variety of the hands-on skills and abilities (organisational and 'person to person') required for management in this sector.
Rosemary is motivated, enthusiasiastic and commited to the service she provides, Rosemary Kay has the energy and drive necessary to ensure that Delbrook House will be a success.
Rosemary has NVQ 4 Care and Registered Managers Award (Adults).
Stephen Welburn / Registered Provider
Stephen Welburn has worked and trained in the Care Sector since 1998, taking on a wide-range of positions including the vital role of 'Key worker to a Service User'. This experience has allowed Stephen the opportunity to gain the relevant knowledge and skills neccessary for working effectively within the Care Sector.
Stephen is motivated, enthusiasiastic and commited to the service he provides, Stephen has the energy and drive necessary to ensure that Delbrook House will be a success.
Both Rosemary and Stephen pride themselves in offering a highly professional care service for young adults with learning or physical difficulties.
Delbrook House staff qualifications, training and experience
Delbrook House employs 1 x Registered Manager, and 4 x Support Workers.
All members of staff at Delbrook House are selected for their reliability, integrity, skill, friendliness and professionalism. All staff are carefully screened prior to gaining employment at Delbrook House and will undertake an enhanced CRB check and previous employment checks. Two professional references will also be required.
All new Delbrook House staff receive a comprehensive induction by an experienced member of staff covering all the critical subjects relating to the Delbrook House Code of Conduct, our policies and procedures, health and safety, and their role and responsibilities whilst employed at Delbrook House.
The performance of all staff is constantly monitored to ensure that their work is of the necessary standard to deliver the highest standards of care.
Delbrook House staff attend training courses for both mandatory & non-mandatory training in such topics as 'Adult Protection' and 'Health and Safety'
All staff undergo NVQ level 3 in Health & Social Care as part of their induction / initial training program at Delbrook House
Delbrook House facilities
Delbrook House offers...
- Health And Safety features including; a Fire System, lockable utility room for safe COSHH procedures, disabled mobility aids including grab rails, mobile hoist and ramps
- A private bedroom for each Service User containing wash sink facilities and television points
- Shared use for all Service Users of a shower room, a bath room, 4 toilets, communal hallways, stairways, dining and lounge area
- Shared access to cordless telephone facilities
- A well-equipped kitchen
- Full gas central heating
- A strict No-Smoking policy in all of the interior areas at Delbrook House
- Small and medium-sized communal gardens at the front and rear of the house
- Shared-use/access for all Service Users of the communal gardens
- Rear garage with side-road access, and 'dedicated' double-space parking for families and representitives
The Delbrook House service does include
- A comprehensive package of support and care as agreed and detailed in the Individual Plan and programme
- Access to at least one fully trained staff for 14 hours a day (from 8.00am until 10.00pm) and access to 1 fully trained sleep-in night staff on call for 10 hours a day (from 10.00pm until 8.00am the following day)
- Meals
- Drinks and snacks throughout the day
- Personal preferences and special diet provision
- Communal room cleaning and maintenance
- Assistance with private bedroom cleaning and maintenance
- Use of kitchen facilities and kitchen assistance
- Use of laundry facilities and laundry assistance
- Use of communal areas, television and telephone facilities
- Provision of all food; not including those that a Service User wishes to purchase for themselves such as alcoholic drinks and sweets
- Payment of rent, council tax, utility bills, and communal telephone bill for all Service Users
Delbrook House service does not include
- Payment for transport
- Payment of (extra) telephone line & bill which the Service-User may wish to have fitted in their private room
- Payment for clothes
- Payment for dry-cleaning of clothing
- Payment for Service-Users personal entertainment ie; newspapers and magazines
- Costs of private activities away from Delbrook House
- Payment of Birthday and Christmas presents and party items for Service-Users
- Payment of Bank fees
- Payment of doctors, dentists and opticians fees
- Payment of hairdressing and chiropody fees
- Payment of aromatherapy and physiotherapy fees
- Payment of medication fees
- Waking Night Staff
Hobbies and Activities
Hobbies, leisure interests, religious, and social activities of service-users
The Service provided at Delbrook House allows a service-user the opportunity to continue to participate in their own individual hobbies and leisure interests whilst staying at Delbrook House.
Examples of such activities are...
- Birthdays, Anniversaries, Christmas, Religious festivals
- Social activities, interests and hobbies away from Delbrook House such as the theater, cinema, sport, music, local events
- All religious needs and requirements
Members of staff at Delbrook House are trained to promote hobbies and leisure interests which are designed to encourage mental and physical well-being, improve self-esteem, and social-interaction skills.
Members of staff take into account the individual needs of all Service Users in regards to their personal hobbies and leisure interests, whether cultural, psychological, spiritual, emotional, or social.
When choosing communal/group activities members of staff will take into account the skills and interests of all Service Users involved.
Therapeutic Activities
All Service Users have the opportunity to participate in the therapeutic activities that Delbrook House offers. These activities include:
- Gardening
- Painting, and other arts and crafts
- Music and dance
- Computer and video games
- Book reading
- Board games
- Games
- Photography
- Television
- DVD movies
- Chatting to members of staff and other Service Users
Service User consultation & the operation of Delbrook House
Service Users are encouraged to give their views and offer their preferences on the day-to-day running and service operations of Delbrook House.
Full support is given to Service Users should they need to 'voice their concerns' or 'submit a complaint' about any aspect of their stay at Delbrook House.
A Service User is able to discuss their needs and preferences in a variety of ways...
- During the monthly House Meeting at Delbrook House
- During a scheduled 'Evaluation & Review'
- With their Key Worker at any time
- With the Service Manager of Delbrook House
Service Users are encouraged to regularly complete questionnaires relating to the quality of their time and care at Delbrook House.
Dignity, Respect & Privacy
The Delbrook House ethos demands that all Service Users are treated with Dignity and Respect at all times by all members of Staff, other Service Users and visitors to Delbrook House.
Delbrook House makes sure all necessary procedures are in place to ensure Service Users are given the Dignity and Respect they demand. These procedures are continuously re-evaluated to ensure they are working correctly.
The Personal Privacy of all Service Users is an important part of the Service provided by Delbrook House
Delbrook House understands the need for Service Users to spend time alone or with friends away from other Service Users and members of staff
The Service provides a suitable environment to allow the Personal Privacy of Service Users to be fully respected by all members of, and visitors to, Delbrook House.
Individual Plans
Service Users are encouraged and supported to participate (alongside the Service Manager and members of staff) in the development of their individual plan.
The involvement of friends and representatives in the development of the individual plan may also be appropriate and is greatly valued.
Each individual plan will not be finalised until the Service User is happy with, supports, and agrees with it. Any ammendments must also be with the full support and agreement of the Service User involved.
Medication
Prior to moving to Delbrook House a full assesment will be made in regards to the Service Users ability to control and manage their own medication.
The Service Manager will ensure the only members of staff with relevant and up-to-date training will assist/support a Service User in the management and administration of their medication.
The complaints procedure... addressing Service User concerns
Delbrook House offers an official, fully supported, and private, complaints procedure for all Service Users, their representitives, visitors and outside agencies, with concerns or complaints in regards to an aspect (or aspects) of the Service provided by Delbrook House.
The 'Concerns, Comments and Complaints Procedure' is easily understandable and readily available to all in the 'Service User Guide, The Service User Contract', and upon request.
The Service Manager and members of staff will assist Service Users, their representatives, visitors, and other outside agencies to initiate and report any concern, comment or complaint whenever requested to do so.
Service Users, their representitives, visitors and outside agencies may also make a complaint directly and formally to the Care Quality Commission. The CQC address is available in the Service User Guide, The Service User Contract, and upon request.
The Delbrook House Service Manager, Service Provider, or members of staff do not have to be informed if a complaint has been made directly to the Care Quality Commission.
The Concerns, Comments and Complaints Procedure is regularly reviewed by the Service Provider and Service Manager at Delbrook House.
At Delbrook House
You will be made to feel safe and secure. You will be treated with dignity and respect at all times. Your right to privacy and freedom of choice will always be upheld. You will be actively encouraged and supported to reach your own level of independence. You will be given carefully monitored, highly personalized support whenever you require it. Your cultural and emotional needs will be respected. You will be a welcome part of a very caring and happy environment. you will be at HOME...
Delbrook House contact details
Miss Rosemary Kay & Mr. Stephen Welburn
Delbrook House,
21 - 23 Marlborough Avenue,
Princes Avenue,
HULL,
East Yorkshire
HU5 3JP
Tel: 01482 343463
Email: rosemarykay@delbrookhouse.co.uk
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